At Aqaia, we believe in flow, femininity, and freedom. Inspired by the element of water, our jewelry is an expression of movement, depth, and emotional power.

Every necklace carries the essence of water and the strength of women. 

One Drop, One Woman, One Ocean of Change. 

We take great care in crafting each piece, ensuring quality and uniqueness. If you are not completely satisfied with your order, please review our return policy below.

Return Window

We offer 14-day returns from the day you receive your order. If 14 days have passed, unfortunately, we cannot accept returns.

Return Eligibility

• Items must be unused, in their original condition, and packaging to qualify for a return or exchange.
• Due to the handmade nature of our products, minor variations in color, texture, or shape are part of their unique charm and do not qualify as defects.

Non-Returnable Items

• Final sale items are non-refundable.
• Custom-made or personalized pieces cannot be returned.
• Gift cards & digital purchases are non-refundable.

Exchanges

We do not offer direct exchanges at this time. If you’d like a different item, kindly return your order for a refund and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with a clear photo, and we will assist you with a replacement or refund.

How to Initiate a Return

1. Email us with your order number and reason for return.
2. We will provide you with return instructions and the return address.
3. You will be responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe arrival.
4. Once we receive and inspect your item, we will process your refund within 5-7 business days to your original payment method.

FAQ (Frequently Asked Questions)

What materials are used for the necklaces?

Our necklaces are made with high-quality stainless steel chains (gold & silver-plated) and adorned with genuine gemstones.

How does my purchase support charity?

20% of every sale goes directly to Simavi, helping provide clean water access to women worldwide.

How do I take care of my jewelry?

• Store in a dry place when not wearing.
• Avoid direct exposure to chemicals, perfumes, or lotions.
• Wipe with a soft cloth after wear.

Do you accept returns?

Yes, we offer a 14-day return policy. See our Returns Page for details.

We proudly ship worldwide from our studio in the Netherlands. Every order is carefully packed and sent with love.

Processing & Delivery Times

• Processing time: 2-4 business days
• Estimated delivery times:
  • Netherlands & Belgium: 3-5 business days
  • Europe: 3-7 business days
  • United States & Canada: 7-14 business days
  • Rest of the World: 10-20 business days

Please note: Delivery times may vary based on your location and local customs processing.

Tracking Information

All orders include a tracking number. Once your order is shipped, you will receive an email with your tracking details.

Customs & Duties

International orders may be subject to customs fees or import duties, which are the buyer's responsibility.