Returns & Exchanges
We take great care in crafting each piece, ensuring quality and uniqueness. If you are not completely satisfied with your order, please review our return policy below.
Return Window
We offer 14-day returns from the day you receive your order. If 14 days have passed, unfortunately, we cannot accept returns.
Return Eligibility
- Items must be unused, in their original condition, and packaging to qualify for a return or exchange.
- Due to the handmade nature of our products, minor variations in color, texture, or shape are part of their unique charm and do not qualify as defects.
Non-Returnable Items
- Final sale items are non-refundable.
- Custom-made or personalized pieces cannot be returned.
- Gift cards & digital purchases are non-refundable.
Exchanges
We do not offer direct exchanges at this time. If you’d like a different item, kindly return your order for a refund and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with a clear photo, and we will assist you with a replacement or refund.
How to Initiate a Return
- Email us with your order number and reason for return.
- We will provide you with return instructions and the return address.
- You will be responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe arrival.
- Once we receive and inspect your item, we will process your refund within 5-7 business days to your original payment method.